Customer Service

We understand that the quality of materials is paramount in infrastructure projects. Our products undergo rigorous testing at every stage of production. 98% of our products pass the first-round quality inspection, and we maintain an overall defect rate of less than 0.5%. 

We recognize the critical importance of timely delivery in today’s fast-paced market. With an on-time delivery rate of 95% across all global orders, we ensure that our clients receive the products they need, when they need them.

As part of our dedication to continuous improvement, Elite New Materials invests heavily in research and development. Over the past five years, we have invested in over 50 new molds, optimizing our production capabilities and expanding our product offerings. 

Our quality assurance process is designed to guarantee consistency, reliability, and safety. From raw material inspection to final product testing, we employ a multi-tiered approach to quality control. Each product undergoes stringent testing, including mechanical, chemical, and durability tests, conducted by our trained quality assurance team. This ensures that every manhole cover and composite product meets the required performance specifications and is free from defects. Our internal quality audits are conducted regularly, and our products consistently meet an industry-leading defect rate of less than 0.5%.

Elite New Materials is committed to upholding global industry standards. Our products are fully compliant with the EN124 standard, ensuring they meet the stringent requirements for load-bearing capacity, durability, and safety, as defined by European Union regulations. Additionally, we rigorously follow other international standards such as ISO 9001 for quality management systems and ISO 14001 for environmental management, ensuring that our manufacturing processes are both efficient and sustainable.